Refund Policy Agreement
Please find below points to understand our refund policy:
IPTVonline.ca only support setup on IPTV Set-Top box and do not support or provide guarantees over setup on Android boxes, Smart TV, Laptop etc.If paying by INTERAC Payments (Bank transfers)
IPTVonline will not be able to make any refunds (or make partial refund) if:1) Customer didn't satisfied/like the Channel line-up or performance. We suggest every customer to go for Trial before buying Subscriptions.
2) Customer is unable to set-up their own box at their end. We will provide our support to setup their boxes, however, because we do not know about the circumstances with the box, our support is limited to pre-defined steps for configurations. 3) If some channels are freezing or not working. Though almost all of our Servers are stable, sometimes channels do freeze or doesn't work due to various reasons. However, most of the times, these issues are temporary and caused by below reasons:
> Customer internet fluctuations
> Issue with the box
> Channel is down from server end
We do not manage these servers and we don't have any control over it.
4) Customer change his/her mind and wanted to withdraw/switch between servers.
Customer can still subscribe to other servers by purchasing new subscription.In case user/customer not able to setup IPTV service on any of the devices other than IPTV OTT Set-Top box within 2 days of activation, IPTVonline.ca will refund 75% of their subscription purchase price. Please see below points to understand more around % of refunds:
> Within 1 days = 100% Refunds
> Within 2 days = 75% Refunds
> Within 5 days = 50% Refunds
> Within 7 Days = 25% Refunds
> After 7 Days = No Refunds