For channel freezing issue
Most of the time it is because of connection issues at the customer end however sometimes it may be caused by Server itself. To determine the issue, please check below steps:
- Internet connection issues. Most of the time it is because your box don't get uniform internet connection at the time of connecting to the portal. You may have very high speed of connection but fluctuation may happen at any time.
You can do below steps to resolve the issue:
>> Try connecting the box through Ethernet cable
>> Try to run speed check application to make sure your box is getting proper speed
>> Restart the box. Sometimes it helps in resetting the internet connection to the box
- Server issues. Many times it caused from the server end. We have experienced that sometimes Servers performance gets slowed due to high volume or may be they need maintenance.
However, these slowness are temporary and doesn't last long
- Check if all the channels are freezing or only few. If there are only few channels are having freezing issue, that means its is from Sever end.
- Sometimes simple internet fluctuation also cause little bit of freezing and to get rid of that, you may need to change the channel and come back again.
Many users restarted the box to get fresh internet speed if there were any fluctuations.
For channel unavailability
Please note that channels and their performance are been managed by Server people and we do not have any control over it.
If there are some channels which were available before or perming well before, they may available or perform well again in some time as Server people do maintain these at their end.
In case the channels are really important, please contact support and we will request these guys to take a look and keep us updated.